Assessment Criteria:

2.1Exchange of conversation using therapeutic communication techniques are applied based on established procedures.

2.2. Support is provided according to the care plan, based on established procedures. 

2.3. The client's family is recognized and respected as part of the support team.

2.4. Assistance is provided to maintain a clean, safe and healthy environment.

2.5Individual differences are recognized and recognized and respected to ensure dignity and privacy. 2.6Assistance is sought when it is not possible to provide appropriate support.