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LO 2.1 Demonstrate an understanding and appreciation of the industry work environment for contact centers, industry expectations for entry- level contact center agent work, and career opportunities for contact center agents
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Courses
Category 1
HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SE...
Contact Center Services NC II
UC 2. Perform customer service delivery processes
LO 2.1 Demonstrate an understanding and appreciati...
Course categories
Category 1
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / CAREGIVING NC II
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / CAREGIVING NC II / UC 1: PROVIDE CARE AND SUPPORT TO INFANT AND TODDLERS
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / CAREGIVING NC II / UC 8: RESPOND TO EMERGENCIES
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / CAREGIVING NC II / UC 9: CLEAN LIVING ROOM, DINING ROOM, BEDROOMS, TOILETS, BATHROOMS AND KITCHEN
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / CAREGIVING NC II / UC 10: WASH AND IRON CLOTHES, LINEN AND FABRIC
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / CAREGIVING NC II / UC 11: PREPARE HOT AND COLD MEALS
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / Contact Center Services NC II
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / Contact Center Services NC II / UC 2. Perform customer service delivery processes
Category 1 / HEALTH, SOCIAL, AND OTHER COMMUNITY DEVELOPMENT SERVICES / Contact Center Services NC II / UC 2. Perform customer service delivery processes / LO 2.1 Demonstrate an understanding and appreciation of the industry work environment for contact centers, industry expectations for entry- level contact center agent work, and career opportunities for contact center agents
Category 1 / TOURISM
Category 1 / TOURISM / HOUSEKEEPING NC II
Category 1 / TOURISM / HOUSEKEEPING NC II / UC 6: Deal with/Handle intoxicated guests
Category 1 / TOURISM / FOOD AND BEVERAGE SERVICES NC II
Category 1 / TOURISM / FOOD AND BEVERAGE SERVICES NC II / UC 6: RECEIVE AND HANDLE GUEST CONCERNS
Category 1 / TOURISM / FOOD AND BEVERAGE SERVICES NC II / UC 1: WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS
Category 1 / TOURISM / COOKERY NC II
Category 1 / TOURISM / COOKERY NC II / UC 2: PREPARE STOCKS SAUCES AND SOUPS
Category 1 / TOURISM / COOKERY NC II / UC 3: PREPARE APPETIZERS
Category 1 / TOURISM / COOKERY NC II / UC 5: PREPARE SANDWICHES
Category 1 / TOURISM / BREAD AND PASTRY PRODUCTION NC II
Category 1 / TOURISM / BREAD AND PASTRY PRODUCTION NC II / UC 1: PREPARE AND PRODUCE BAKERY PRODUCTS
Category 1 / TOURISM / BREAD AND PASTRY PRODUCTION NC II / UC 2: PREPARE AND PRODUCE PASTRY PRODUCTS
Category 1 / ELECTRONICS
Category 1 / ELECTRONICS / COMPUTER SYSTEMS SERVICING NC II
Category 1 / ELECTRONICS / COMPUTER SYSTEMS SERVICING NC II / UC 1: INSTALL AND CONFIGURE COMPUTER SYSTEMS
Category 1 / ELECTRONICS / COMPUTER SYSTEMS SERVICING NC II / UC 2: SET-UP COMPUTER NETWORKS
Category 1 / ELECTRONICS / COMPUTER SYSTEMS SERVICING NC II / UC 3: SET UP COMPUTER SERVER
Category 1 / AGRICULTURE AND FISHERY
Category 1 / AGRICULTURE AND FISHERY / Organic Agriculture Production NC II
Category 1 / AGRICULTURE AND FISHERY / Organic Agriculture Production NC II / UC 1: RAISE ORGANIC CHICKEN
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