This unit deals with the knowledge and skills required in receiving and handling guest complaints.
3.1 Appropriate action is taken regarding guest's concerns.
3.2 The right person or department who can solve the problem is informed for proper action
3.3 Difficult situations or serious concerns are elevated or referred to higher authority.
3.4 Problem is followed-up to check whether it solved or not
- Teacher: JECELLE LACAMBRA
- Teacher: Admin User